Refund & Returns Policy
🔁 Return & Refund Policy
Last Updated: December 31, 2025
At Fitfansy, every jersey is custom-crafted with precision and care. Because most of our products are made specifically for each customer, our return policy is designed to reflect the personalized nature and premium quality of our items.
🧵 1. Custom Products Policy (Important)
Made Just for You — Final Sale
All custom jerseys (including names, numbers, and patches) are made-to-order.
👉 Therefore, we do not accept returns, exchanges, or refunds on custom items unless:
- There is a manufacturing defect, or
- We made an error in your customization
⏳ Order Changes & Cancellations
You may request changes or cancellations within:
2 hours of placing your order
⚠️ After production begins (cutting, stitching, embroidery), orders cannot be modified or canceled.
🔥 We start production quickly to ensure fast delivery — please double-check your details before placing your order.
✅ 2. Eligible Returns (We’ve Got You Covered)
We stand behind our quality 100%. You qualify for a free replacement or full refund if:
✔ Manufacturing Defects
- Fabric damage
- Stitching or embroidery issues
- Structural flaws
✔ Customization Errors
- Wrong name, number, or design
- Does not match your order details
✔ Size Deviation
- Measurement differs by more than ±1 inch from our Size Chart
📸 How to Submit a Claim
To process your request quickly, please contact us within:
⏱ 7 days of delivery
Include:
- Your order number
- Clear photos of the issue
📧 Email: support@fitfansyshop.com
⚡ Fast claims = faster resolution. Most cases are resolved within 1–2 business days.
📏 3. Sizing Policy
Choosing the correct size is the customer’s responsibility.
- Please refer to our Size Guide before ordering
- Jerseys made according to the size chart are not eligible for return due to fit preference
⚠️ Fit preference (too loose/tight) is not considered a defect
💡 Pro Tip: Measure a jersey you already own to ensure the best fit.
💳 4. Refund Processing
Once approved:
- Refunds are issued to your original payment method
- Processing time: 3–5 business days
⏳ Depending on your bank, funds may take an additional 5–10 business days to appear
🚚 5. Return Shipping
If the issue is our fault:
✔ We cover 100% of return or replacement shipping costs
For special approved cases:
- Customers may be responsible for return shipping fees
⭐ Why Shop with Fitfansy
✔ Premium stitched quality — no cheap prints
✔ Strict quality control before shipping
✔ Fast and fair resolution on issues
✔ Trusted by sports fans worldwide
📞 6. Need Help? Contact Us Anytime
Our support team is here to make things right — quickly and professionally.
📧 Email: support@fitfansyshop.com
📞 Phone: (302) 230-6650
🕘 Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
🔥 Important Reminder:
Because all custom jerseys are made specifically for you,
please double-check your size, name, and number before ordering.