FAQs

❓ Frequently Asked Questions (FAQs)

Everything you need to know before ordering your custom jersey from Fitfansy.

🧵 About Custom Jerseys

Q1: Are your jerseys stitched or printed?

All Fitfansy jerseys are professionally stitched, including names, numbers, and logos (tackle twill).
✔ No cheap printing
✔ Built for durability and authenticity

Q2: Can I fully customize my jersey?

Yes! You can customize:

  • Name
  • Number
  • Team text
  • Colors (selected styles)

🔥 Perfect for teams, fans, and personalized gifts.

Q3: Will my jersey look exactly like the preview?

We aim to match your design as closely as possible. Minor variations may occur due to:

  • Screen color differences
  • Stitching limitations

⏰ Orders & Production

Q4: How long does it take to make my jersey?

Custom jerseys require 7–9 business days for production.

Q5: Can I change or cancel my order?

Yes — within 2 hours of placing your order.
After that, production begins and changes are no longer possible.

Q6: Why does production take time?

Because every jersey is:
✔ Made to order
✔ Individually stitched
✔ Quality checked before shipping

👉 This ensures premium quality, not mass production.

🚚 Shipping & Delivery

Q7: How long does shipping take?

  • Standard Shipping: 10–15 business days (FREE)
  • Expedited Shipping: 5–8 business days ($29.99)

📦 Total delivery = Production + Shipping time

Q8: Do you ship internationally?

Yes, we ship to the U.S., Canada, and select countries worldwide.

Q9: How can I track my order?

Once shipped, you’ll receive a tracking number via email.

Q10: Why is my order split into two stages?

Because we:

  1. Produce your jersey
  2. Then ship it

This ensures quality + accuracy.

📏 Sizing & Fit

Q11: How do I choose the right size?

Please refer to our Size Guide before ordering.

💡 Best tip: Measure a jersey you already own.

Q12: What if the size doesn’t fit?

If the item matches our size chart, it is not eligible for return due to preference.

⚠️ Custom items are made specifically for you.

🔁 Returns & Refunds

Q13: Can I return a custom jersey?

Custom jerseys are final sale, unless:

  • There is a defect
  • Or we made a customization mistake

Q14: What if I receive a defective or incorrect item?

We’ll make it right with:
✔ Free replacement OR
✔ Full refund

Q15: How do I request a refund or replacement?

Email us within 7 days of delivery with:

  • Order number
  • Photos of the issue

📧 support@fitfansyshop.com

Q16: Who pays for return shipping?

  • If it’s our error → We cover it
  • Other cases → Customer may pay

💳 Payments & Security

Q17: What payment methods do you accept?

We accept major credit/debit cards and secure payment gateways.

Q18: Is my payment secure?

Yes — all transactions are encrypted and protected.

📞 Support & Contact

Q19: How can I contact Fitfansy?

📧 Email: support@fitfansyshop.com
📞 Phone: (302) 230-6650
🕘 Hours: Mon–Fri, 9:00 AM – 5:00 PM (EST)

Q20: How fast will I get a response?

We typically respond within 12–24 hours on business days.

⭐ Still Have Questions?

We’re here to help you every step of the way.

👉 Contact us anytime and we’ll make sure you get exactly what you need.

🚀 Before You Order (Quick Tips)

✔ Double-check your name & number spelling
✔ Confirm your size using the chart
✔ Order early during peak seasons